# Telework Tracker support — you asked, we answer

HTML: https://teleworktracker.app/en/support.html · French: https://teleworktracker.app/support.md

Contact: support@teleworktracker.app (a few business days).

## Someone asked: how is the threshold calculated?

**Answer.** The reference tax threshold is **34 days per calendar year** for full-time, full-year work. Every day **worked** outside Luxembourg counts, including part-time and reduced hours. Any fraction of a day = 1 day. The app may show a more conservative personal alert; that is not the official rule. If exceeded, salary for work **outside Luxembourg** can become taxable in the country of residence — days worked **in Luxembourg** do not all become taxable in Belgium.

Source: https://impotsdirects.public.lu/fr/support/foire-aux-questions/faq-en/non-residents.html

## Someone asked: how do I cancel Pro?

**Answer.** iOS Settings → Apple ID → Subscriptions → Telework Tracker → Cancel. Access continues until the end of the paid period. Apple handles billing. Current offering is an **annual subscription**; the price is the App Store price.

## Someone asked: how do I delete my account?

**Answer.** In the app: Profile → Delete account. Server data is removed; local data goes with the app. No app access: email above.

## Someone asked: does the app track location continuously?

**Answer.** No. Pro geofencing = enter/leave office zones you defined, processed on device. No continuous GPS trail.

## Someone asked: are the numbers legally binding for tax?

**Answer.** No: record-keeping tool, not tax advice. The Pro PDF is meant to be **reviewed and signed** by the employer. If in doubt, ask a tax adviser.